SFS 1022
Return & Exchange Policy
Customer Satisfaction & Purchase Assurance
At Leather King, we believe that a customer's complete satisfaction begins with clear communication, transparency, and a thorough understanding of the product before the purchase is finalized.
Our Customer Support Team personally communicates with customers to understand their exact requirements and provide complete clarity regarding the product, including its specifications, size, features, pricing, availability, and other relevant details. We make every effort to ensure that the customer has all the necessary information before the order is confirmed and the product is delivered.
We do not believe in unnecessary sales, misleading commitments, or adding any unwanted burden to our customers. Our approach is to provide the right product based on the customer's actual requirement, without creating unnecessary purchases or obligations.
Before dispatch, our team remains available to clarify any questions and reconfirm the relevant order details wherever required. We continue to communicate with the customer throughout the process—from order confirmation and product preparation to delivery and after-sales support.
Our commitment does not end with the sale. We remain in touch with our customers to address their queries and concerns and to ensure that their experience with Leather King is as smooth, transparent, and satisfactory as possible.
Transparent Purchase Policy
We believe that customers should make their purchase with complete knowledge and confidence. Therefore, relevant product details, specifications, pricing, and other applicable terms are clearly communicated and confirmed before the product is delivered.
Our objective is simple: no unnecessary sales, no unexpected surprises, and no avoidable burden on the customer.
Returns & Refunds
As our products are carefully discussed and confirmed with the customer before delivery, all website purchases are considered final and non-refundable, and we do not accept returns for change of mind or reasons unrelated to a product defect.
However, if a product has a genuine manufacturing defect, the customer is requested to contact our Customer Support Team promptly after receiving the product. The matter will be reviewed and, where the issue is determined to be a manufacturing defect, Leather King will take appropriate corrective action in accordance with our applicable policy.
Our aim is to build long-term relationships with our customers through honest communication, transparent dealings, responsible selling, and dedicated customer support.
Leather King — We believe in selling the right product, not simply making a sale.
Grievance Officer
In accordance with Information Technology Act 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below: Leather King, Phone: 9850360308, 8369904366 Email: sayindia08@gmail.com Time: Mon to Fri (9AM to 6PM)
Shipping & Payment Policy
We offer easy and convenient ways for shipping to provide you a smooth experience of online shopping!
All of our product undergoes quality checks before it is placed for shipping.
We endeavour to dispatch all products ordered within 48 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time when you place your order online. Leather King insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as evidence of delivery and fulfilment of your order.
DELIVERY CHARGES It depends upon location to location and will be informed before shipment.
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DOMESTIC SHIPPING (ALL OVER INDIA)
We have two types of shipping available with us (Normal Shipping and Express Shipping)
Normal Shipping takes 4 to 7 Working Days to Deliver after dispatch
Express Shipping takes 2 to 5 Working days to Deliver after dispatch
Order Once Placed in Normal Shipping will be Dispatch in 2 to 4 working Days. Express orders will be dispatched In 1 to 2 Working Days After Order.
DELIVERY TIME This may vary depending on the delivery location and services of our logistics partner. However, we endeavour to deliver orders within 4 to 7 Business days (excludes public holidays). Working days doesn’t includes Saturday, Sunday or any Government Holidays.
You will get tracking from Courier Company after dispatch Via SMS or Email.
We Use premium delivery partners for safe delivery such as (Delhivery, FedEX, Bluedart, DTDC, Xpressbees, Ecom, Ekart, Indian Post etc.)
DELIVERY AREAS We deliver PAN India, For further information please call us on 9850360308, 9 AM to 10 PM, Monday to Sunday (excludes public holidays) or write to us at sayindia08@gmail.com
PAYMENT MODE You can pay by Google Pay, Online through Internet banking, Visa, MasterCard, American Express, Maestro, Debit cards, IMPS
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INTERNATIONAL SHIPPING
For International Orders - Shipping charges for international delivery depends on receiver's country
To place international orders, Kindly DM us on on our official WhatsApp number. We will confirm your respective orders along with the Shipping charges and further details.
1. We Don’t Deliver in Pakistan.
2. We Use Courier Partners (DHL, Aramex, Indian Post, Fedex..etc))
3. Delivering International Parcels Within 12 to 15 Working days.
Order cut-off times are provided as stated guidelines only. We do not take into account possible delays caused by payment authorization.
Prices listed on our page do not include custom duty charges (depends on country's regulations and have to be borne by customer only).
We are also not responsible for any delays caused by natural calamities and unavoidable circumstances. To wait patiently once your order is a shipped is a key for smooth experience; placing order well in time considering your timeline is always advisable to avoid the unnecessary delays whatsoever.
We also want you to provide complete and correct address when you place your order as further changes aren't possible once the order is shipped
Exchange charges for whatsoever reason, has to be borne by customer only.
Please Note - International customers wanting to get their order delivered in India, can write in us in person on WhatsApp/Email